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Contact us if you don't see what you need at info@coapparel.com or at (407) 325-7600
1. I see something I like, where can I order?
You can call 407-325-7600 and
we will have a customer service rep assist you, or put you in touch with the
sales person in your area.
2. Why can’t I purchase online?
Most of the item’s we offer
either get decorated (embroidered, screen printed, laser engraved) or pricing
changes frequently.
3. I received my order and something’s wrong, what do I do?
Call 407-325-7600 and we’ll make it right for you.
4. What if I made a mistake in my
order and realize only now that I have received it?
Call 407-325-7600 and we’ll
do our best to help correct the oooppps.
5. How do I send you my artwork?
You can email it to us at beth@coapparel.com.
6. What format does my artwork need to be in for my items?
We can accept eps, ai or cdr.
7. What are overages?
When an item you ordered was
made in a larger quantity than requested.
8. What are my options for delivery?
We offer UPS (all services), local
courier, or local pick up (if available in your area).
9. What if I need my order rushed?
Just ask, and we’ll do what we can.
10. What are your hours?
Since the inception of our GREAT new
site, we are open 24/7/365. but our live hours are 8am
– 6pm Monday - Friday.
11. What Payment methods do you accept?
We accept PO’s
if credit is approved, wire transfers, cash, MC, Visa and American Express . We also offer prepay and COD.
12. Can I be invoiced for my order?
Yes, if you are approved (we do not offer
open credit to individual’s).
13. I don’t see the exact item I want, can you special order
items such as different colors?
Most definitely, just call
407-325-7600 and ask a customer service person. We have the ability to do most
anything under the sun.
Please understand that it could possibly
mean having to meet a minimum quantity.
14. How do I determine the sizes I need?
Just ask us. We offer in most
cases, a sizing session or offer to ship sample sizes for you to try on. We
want you in the right size
and of course, to be pleased with us.
15. What is your return policy for customized items?
Unfortunately, unless we made
the mistake, we don’t offer one. We always send a proof, to help us both
make sure it’s completed
correctly the first time.
16. Are there discounts for larger orders?
In
most cases, yes.
17. How long will it take for me to receive my order after I’ve
placed it?
That depends on the type of merchandise
ordered. Please ask us and we’ll tell you before you place the order.
18. Can I get and bid or estimate for presentation to a purchase
committee?
Yes. We offer that a service. Please
email beth@coapparel.com
with all specifications required.
19. Can I order items without a logo?
Yes.
20. Can I order one or two of an item, I see pricing starts at
12 or more for some items?
In some cases, yes, although please know
that on items such as this - we do not control costs - the manufacturer does.
21. Is there a setup charge for customized items?
In
most cases, yes.
22. Can I ship with my UPS or FedEx account?
We gladly will use your
account #. Please state it on the purchase order.
23. Will my items from different categories arrive together?
Only
if you request it.
24. Can I have my items shipped to a hotel or tradeshow?
Yes.
25. Can I email you my order?
Yes. We prefer all orders in writing, as
not to make any mistakes. Simply write to us at beth@coapparel.com
26. Can you Pantone Match my company’s logo?
Yes. Just let us know what it
is.
26. Do you keep my artwork on file so I don’t have to resubmit
it for future orders?
Yes.